We had a pleasant stay at the mercure. the staff were accommodating and made our visit enjoyable. the location was fantastic, with easy access to nearby parks, shops, and public transport. after a long day of exploring, we loved returning to our cozy room for some much-needed relaxation. the overall vibe was warm and welcoming, making us excited to come back again for another adventure.

Room cleanliness could be improved; minor issues noticed.

The rooms are high quality and decent size plus have essentials you need. 24 minutes drive to the airport, it is located near to public transport.

the room is well-appointed and comfortable quiet and the bed is very comfy.

The adjoining room was a pleasant surprise, offering a nice, quiet ambiance that allowed for great relaxation after a busy day. The staff was responsive when I encountered an electric shock from the light switch, promptly addressing the issue and ensuring my comfort.

While it worked fine most of the stay, there were occasional dropouts that disrupted my online activities.

Everything was really good, had a really good stay on business trip. The staff was very efficient and took care of us. Perfect central location short walk to the interesting Prahran Market and the heart of the city. It also was by the lake;))

Daily housekeeping was a nice touch, and I benefited from signing up for Mantra +, which provided me with some wi-fi. I found the breakfast deal to be good value and enjoyed using the well-equipped kitchenette. The secure hotel and close tram station made getting around really easy.

Some staff were not very knowledgeable. 🤷‍♀️.

not much, rooms not cleaned until 4pm, staff failed to call us ,as an early wake up call. no sweetners in hotel for coffee.( im A diabetic)

The location was excellent, just a short distance from the Entrance Town Centre. There was a market and convenience stores right next door. I was upgraded to a high-standard apartment with a balcony.

Modern hotel with nicely furnished rooms and easy location. Very friendly staff, excellentservices, including a lot of good delicacies. 24 minutes drive to the airport. Simply nothing to complain about, perfectly pleasant stay.

This hotel has well-presented and high-quality rooms, excellent shower facilities, and a handy hair dryer, along with caring staff, free wake-up calls, and ironing services.

This place has an unbeatable location that's perfect for taking the tram into the city or heading out to the Eastern suburbs. the hot breakfast offered here is quite nice, featuring a good mix of hot and cold dishes. 🍳.

Location

Some Reception staff particularly German supervisor rude to asian guests on several occasions.

Location

Reception staff attitude was poor. We had to start the conversation to invite offer of service. Be careful about transactions. We were given $50 less change on settling the one-day hotel bill by cash (hope it was careless mistake). Our friends checking in at the same time had worse luck. Given a first room with a faulty faucet (making him all wet), then given a second room designed for the disabled (uneven floor levels I.E. rising and falling to suit wheelchairs but dangerous for people used to flat ground). They had to threaten to file a complaint before given a third room.

I really enjoyed my stay during my business trip. the staff were competent and efficient. the location was fantastic, within walking distance of everything we wanted to see. It was conveniently close to the center of Melbourne, public transport, the CBD, and the St Kilda business district, as well as all the train stations.

New hotel with self catering facilities, close to Chapel Street.